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“We’ve seen an increase in employee engagement and satisfaction, absence rates have fallen and we’ve saved a lot of money.”
John Whitefoot, Employee Relations & Policy Director, Post Office
Introduction
Post Office is the largest retail network in the UK with 11,500 branches across the country and 5,200 employees. Having just 700 line managers operating in a heavily regulated environment brings challenges and requires significant investment in people.
The challenge
The Post Office MyHR Help service powered by AdviserPlus found that in 3 years sickness absence rates had almost doubled. From all days lost 25% were attributable to mental health conditions, compared to the national average which was 12%, yet the number of cases being opened by MyHR Help was very low.
The solution
The Post Office partnered with AdviserPlus to deliver 4 new services, specifically designed to address absence and mental health, and to help line managers intervene early. The service includes line manager training, pro-active advice line service, MI and visual analytics plus a HR knowledge portal.
The results
Line managers are now aware of the early signs of mental ill health and have the confidence to deal with difficult conversations, resulting in ten times as many cases being opened and absence days reduced. In the next 12 months it’s expected that absence will reduce significantly further, resulting in productivity savings of up to £1m based on a reduction in days lost.

Contact AdviserPlus

If you are interested in finding out more about our HR solutions, please complete our form and a member of our team will be in touch.

Wirral Office: AdviserPlus Business Solutions Ltd, Woodcourt, Riverside Park, Southwood Road, Bromborough, Wirral, CH62 3QX, UK
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Yorkshire Office: AdviserPlus Business Solutions Ltd, Salts Mill Road, Saltaire, Shipley, West Yorkshire, BD17 7EZ, UK (for Sat- nav use BD17 7EJ)
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Tel:  +44 (0)844 327 2293
Fax:  +44 (0)151 482 3295
Email:  info@adviserplus.com

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