As part of a business-wide drive to improve performance and efficiency, United Utilities embarked on HR transformation.

The client felt that the classic Ulrich shared service model was missing an essential element; line managers. Improving line manager capability was therefore critical to driving business performance, employee engagement and change.

£2.15m

savings from proactively managing long term absence.

Outsourcing to AdviserPlus has been a key enabler for HR transformation, achieving efficiencies and driving change.

Business Services Director, United Utilities

The solution & benefits

AdviserPlus provides outsourced HR advice and guidance to around 5,300 United Utilities employees via 850 line managers and across multiple locations.

The service includes expert HR advisory services, coaching and proactive case management.

  • Reduction in HR costs by 30%
  • Proactively managing long-term sickness absence has generated estimated savings of £2.15 million
  • 98% of managers report that their confidence and knowledge in dealing with employee relations cases has improved
  • Outsourcing to AdviserPlus has enabled HR to deliver more value for less cost

Download the case study