BBC AdviserPlus - Annual Report May 2021

To mark another successful year of working with the BBC, AdviserPlus are delighted to welcome you to the Manager Advice annual report.

Here, you can review the key metrics and insight from the last 12 months, as well as learning more about the work of the Manager Advice service through the eyes of the people who deliver and manage the service.

We hope you find it informative and interesting!

For further information please get in touch with:

Welcome

Welcome from Yvonne Wilcock, MD of AdviserPlus

Over the last 12 months we have achieved a great deal through our partnership approach including continuing to support line managers through what has been an exceptionally difficult and challenging period in light of the pandemic…

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Reflection

Adviser reflections on the last 12 months…

As the Welsh speaking Adviser for the team, I have always been home based and worked remotely from the rest of the Adviser Plus team…

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Management Information

The year in numbers

8249 outbound calls made to line managers,  28295 case notes sent to line managers…take a look at the rest of your year in numbers.

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Client Director

Reflections from your Client Director

Looking back, the last 12 months have been unprecedented in my working lifetime, and businesses have had to quickly react to a new and ever-changing landscape.

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Client Relationship Manager

A note from your Client Relationship Manager Simon Shaw

When I was sitting down to construct my contribution to the 2020 Annual Report, I like the rest of the population at that time, had no inkling of just how dramatically and quickly life was to irrevocably change…

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Your feedback

Feedback from our incredible service users and stakeholders

We love hearing what you think about our Manager Advice service. Find out what BBC managers said about our service over the past 12 months.

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Collaboration

Continuing to collaborate

The pandemic resulted in the entire Manager Advice team being home deployed.  Across the BBC, changes were quickly implemented including temporary policy exceptions to help colleagues through the situation.

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2020 report

Full report

Download and print the full 2021 annual service review.

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