KCOM - AdviserPlus - Annual Service Report July 2021

To mark another successful year of working with KCOM, AdviserPlus are delighted to welcome you to the People Manager Plus annual report.

Here, you can review the key metrics and insight from the last 12 months, as well as learning more about the work of the People Manager Plus service through the eyes of the people who deliver and manage the service.

We hope you find it informative and interesting!

People Manager Plus Team

For further information please get in touch with:

Welcome

Welcome from Yvonne Wilcock, MD of AdviserPlus

Firstly, I’d like to say that as the Managing Director for AdviserPlus I am delighted and incredibly proud of our ongoing partnership with KCOM…

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Reflection

Reflections from your Client Director

The 12-month period from May 2020 to May 2021 represents our fourth full year of working together since we first launched the People Manager Plus service for KCOM and undoubtedly this has been a particularly challenging period for many of our clients, given the global pandemic…

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Client Relationship Manager

A note from your Client Relationship Manager

The last 12 months has undoubtedly required us to adapt to some new challenges presented by the global pandemic, whilst still ensuring that we delivered and maintained BAU people services support within KCOM. One area AdviserPlus can be proud of, is how we have demonstrated agility and ensured the People Manager Plus services ran seamlessly and continued delivering high quality employee relations services throughout…

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Advisory Services

A word from our Operational Team

Personally speaking, I find coaching managers to deal with issues, improving their confidence and performance in their own role is really rewarding. KCOM has a number of varied business areas which all come with their own distinct ways of working…

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Management Information

The year in numbers

1120 outbound calls made to line managers,  3453 case notes sent to line managers…take a look at the rest of your year in numbers…

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Feedback

Feedback from People Manager Plus service users

Read snippets from service users…

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Collaboration

Our collaborative plans for 2021

The pandemic resulted in changes in both workplaces, but the collaboration continued..

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Annual report

Full report

Download and print the full 2021 annual report.

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