United Utilities - AdviserPlus - Annual Report May 2021

To mark another successful year of working with United Utilities, AdviserPlus are delighted to welcome you to the People Manager Support annual report.

Here, you can review the key metrics and insight from the last 12 months, as well as learning more about the work of the People Manager Support service through the eyes of the people who deliver and manage the service.

We hope you find it informative and interesting!

For further information please get in touch with:

Welcome

Welcome from Yvonne Wilcock, MD of AdviserPlus...

Over the last 12 months we have achieved a great deal through our partnership approach including continuing to support line managers through what has been an exceptionally difficult and challenging period in light of the pandemic…

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Reflection

Reflections from your Client Director

The last year has undoubtedly been exceptional given the global pandemic and the many day to day challenges we have all faced. That said, we have also jointly delivered a great deal in the last 12 months, despite some of the exceptional circumstances that the pandemic has presented…

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Client Relationship Manager

A note from your Client Relationship Manager

The PMS service recently celebrated its twelfth full year in operation.  And whilst we could probably point to at least one thing which made each one of those twelve year individually unique or different from the last, nothing could have prepared us for just how challengingly different things were to become for us all during 2020/21…

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Advisory Services

A word from our Senior Adviser and Team Coach

At the beginning of the pandemic I moved into a Senior Adviser Team Coach role which gave me line manager responsibility for a number of colleagues on the PMS account alongside my role on the adviceline…

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Management Information

The year in numbers

9678 outbound calls made to line managers,  22555 case notes sent to line managers…take a look at the rest of your year in numbers…

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Collaboration

12 months of further collaboration and operational developments

The pandemic resulted in changes in both workplaces, but the collaboration continued..

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Annual report

Full report

Download and print the full 2021 annual report.

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