Webinar | De-risking accidental managers under the Employment Rights Act

Tuesday 13th October | 12:00 – 12:45

Your managers are already making decisions that carry employment risk. The Employment Rights Act is about to raise the stakes.

Most managers didn’t become managers because they were brilliant at handling absence, performance issues or having difficult conversations. But every day, they’re making people decisions that shape whether an issue is resolved quickly, or becomes an potentially tricky ER problem.

The question we’re often asked is, how do you give managers more ownership without creating more risk?

In this practical session, taking place on Tuesday 15th October at 12pm, Starbucks UK will share how it has transformed its approach to employee relations, giving frontline managers better support at the point they need it, while creating greater visibility for HR and freeing its people team to focus on more strategic work.

And this isn’t transformation in theory. Starbucks UK has seen tangible results – including 15,000 hours returned to the frontline through its work on absence, alongside significant reductions in the time managers spend on traditional upfront training.

What we’ll cover:

Rena Christou, CEO of Empowering People Group, is joined by Starbucks UK’s Irine Katsiashvili and LACE Partners’ Emma Leonis-Hughes to combine the real Starbucks story with a broader view of what leading HR teams are doing differently. Together they’ll share:

• Why traditional manager training alone isn’t enough, and the case for support in the moment it’s needed most
• How Starbucks redesigned its ER model around the realities of a busy frontline workforce
• How better data helped uncover issues that weren’t showing up in HR case volumes
• The impact on absence, manager capability, HR capacity and the employee experience
• How to balance manager ownership with the right guidance, guardrails and specialist escalation
• Why the Employment Rights Act, increasing case complexity and AI make getting that balance right even more important

Sign up today for a candid look inside what Starbucks UK has changed, the results it’s seeing and the lessons other HR teams can apply to their own organisations.