AdviserPlus are trusted by businesses in the UK, but don’t just take our word for it – see what our clients have to say

KCOM logo
“This rightly puts our managers at the centre of delivering change. With the expert support and the right technology, we empower managers to undertake their people-related activity more effectively, from a more informed position.”
Sue Murdoch, Head of Organisation & People Development, KCOM
For more than a century, technology services business KCOM plc has grown through innovation. But it’s hard to stay nimble when you’ve 1,600 colleagues across 6 locations – so the company’s HR team worked with AdviserPlus to equip line managers to lead the company’s culture from the front.
The challenge
The company needed a new, more agile culture led by strong, able managers throughout the organisation. But with so many teams, spread over offices, depots and remote locations, that transformation was easier said than done. KCOM’s HR team turned to AdviserPlus for help. KCOM needed its 250 line managers to spearhead its transformation, and become more confident and consistent in dealing with people issues. Some had not yet acquired in-depth skills, or were based in remote locations, so providing the right cues at the right time was a significant challenge.
The solution
Working with AdviserPlus, KCOM implemented People Manager Plus: a fully-managed Employee Relations advice service that works as a seamless extension of KCOM’s own HR team. Managers have direct telephone access to advice from qualified HR professionals, supported with a knowledge portal, and case management technology to ensure issues are resolved consistently, and fast.

The AdviserPlus service provides expert people, proactive case management and user-friendly, manager-centric technology.

Using a coaching approach ensures improved line manager capability, confidence and effectiveness.

The results
Line managers are now engaged, confident and well informed – while KCOM’s own HR team have reduced costs, and freed time to focus on more strategic projects. Over 76% of managers have engaged with the service in its first five months. But just as importantly, data from the new case-management technology gives KCOM’s HR team unprecedented clarity about what’s really happening around the organisation. It’s unfiltered, unbiased management information results in better decisions – and paves the way for further improvements in the future.

Proactively managing long-term sickness absence has generated estimated savings of £2.15 million.
98% of managers report that their confidence and knowledge in dealing with employee relations cases has improved.

Outsourcing to AdviserPlus has enabled HR to deliver more value for less cost.

Contact AdviserPlus

If you are interested in finding out more about our HR solutions, please complete our form and a member of our team will be in touch.

Wirral Office: AdviserPlus Business Solutions Ltd, Woodcourt, Riverside Park, Southwood Road, Bromborough, Wirral, CH62 3QX, UK

Yorkshire Office: AdviserPlus Business Solutions Ltd, Salts Mill Road, Saltaire, Shipley, West Yorkshire, BD17 7EZ, UK (for Sat- nav use BD17 7EJ)

Tel:  +44 (0)844 327 2293
Fax:  +44 (0)151 482 3295

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