Outsourced HR support and advisory services for employee relations
Boost manager confidence and reduce legal risk with a scalable HR Advice Line and CIPD-qualified advice whenever it’s needed.
Expert employee relations advisory services
Employee relations cases are increasingly complex across the UK, with growing AI-driven claims and the Employment Rights Act raising awareness of employee rights. To minimise HR burnout and reduce risk, organisations need proactive, strategic ER solutions that empower managers, protect culture and safeguard compliance. The AdviserPlus HR Advice Line offers:
- Customised ER advice aligned with your company culture and policies
- CIPD-qualified HR advisers who boost managers’ confidence in resolving ER issues
- Legally privileged support and employment law advice from our group legal division.
UK-based advisers integrate seamlessly with HR teams, providing on-demand expert outsourced HR support tailored to organisations’ needs.
96%
of managers would recommend our HR advice line service
Easing HR burnout at leading organisations
“I don’t know what I would do if I didn’t have you, you have been so helpful. Your support and guidance have been top shelf.”
Choose the level outsourced HR support
that fits your organisation
Fully outsourced employee relations support
Looking to fully outsource your HR advisory function? This comprehensive ER advisory service offers over 20 years of experience, best practice and efficiency for leaner teams.
This is ideal for organisations that want to simplify operations and focus on their core goals, while daily ER advisory tasks are managed externally, reducing risk and freeing internal HR teams to focus on strategic priorities.
Outsourcing employee relations - Flex
Need ad-hoc HR support for employee relations? The Flex solution offers scalable, tailored ER services for overflow, peak times, absence cover or project-specific needs.
This is perfect for organisations that are looking for short-term, ad hoc or a regular support, giving organisations the agility without long-term commitment, safeguarding compliance and reducing HR pressure.
“Thank you for your support. I have not managed many cases and have only been a GM for a short time. Your advice and support has been great, so thank you. It’s fantastic that you guys are there to support.”
Why organisations trust the AdviserPlus HR advice line
Seamless extension of your HR team
Looking for a trusted partner to free up HR capacity and drive your strategic goals? The AdviserPlus end-to-end employee relations advisory service offers tailored, cost-effective solutions with expert HR advice and hands-on support, providing:
- Tailored HR guidance aligned with HR policies and procedures
- Ongoing support for managers to handle ER cases effectively
- Flexible outsourcing that transform the HR operating model.
This empowers managers with expert-level coaching and reduces the risk of tribunal claims.
Increase capacity for HR strategy
AdviserPlus HR Advisers provide full support for employee relations cases, guiding managers from start to resolution with proactive follow-ups. This approach helps organisations to:
- Shorten ER case durations with timely interventions
- Boost managers’ capability with expert-led coaching
- Keep cases on track with proactive follow-ups with managers.
With clear handover and escalation points, managers are empowered to efficiently handle complex ER cases, freeing your HR team to focus on strategic priorities.
Turn ER case data into HR insights
AdviserPlus HR Advisers collect valuable ER case data and transform it into actionable insights by integrating with your organisation’s management information. This empowers HR to:
- Identify emerging trends for data-driven decision making
- Monitor ER case data to improve outcomes and performance
- Proactively address ER issues before they escalate.
With this data-driven approach, organisations can optimise ER case outcomes, enhance HR capabilities and deliver business support tailored to their unique business needs.
Employment Rights Act 2025 summary
The tracker identifies the steps organisations need
to think through in respect of contracts, policies and processes.
Managed HR services that deliver business-changing benefits
Improve ER case outcomes with expert advice
Stay updated on evolving workforce regulations
Seamless HR support empowers managers
CIPD-qualified HR advisers integrate seamlessly into your team, providing immediate, confidential support for urgent employee relations issues – empowering managers and safeguarding compliance.
“Thank you so much. I appreciate your help. Your expertise and quick responses have been fantastic.”
FAQs
With constant changes in employment laws and workplace regulations, the legal landscape is always evolving. Outsourcing best practice employee relations advice ensures your business stays aligned without placing continuous pressure on internal teams to keep up. It provides access to expert, up-to-date guidance, reduces risk, and allows your HR function to focus on strategic priorities rather than reactive compliance.
Our expert HR advice line supports organisations of all sizes. It’s especially valuable for organisations wanting to equip their people managers with expert guidance on HR and employee relations to free up HR capacity.
The service is ideal for organisations facing complex or specialised ER issues, providing the expertise needed to navigate these challenges. It also offers a scalable, cost-effective alternative to expanding an in-house HR team.
Our HR advice line is tailored to meet your unique needs, delivering reliable and professional support.
Our senior HR advisers are highly qualified and experienced professionals. Typically, each adviser:
- Holds a degree-level qualification, often with postgraduate
- Is CIPD or MCIPD-qualified (or working towards these).
- Has at least three years of hands-on experience in general HR roles.
All HR advisers complete a rigorous internal accreditation and engage in ongoing professional development. Our senior advisers bring specialised expertise in areas like industrial relations, TUPE, change management, and policy development, ensuring you get expert, tailored advice for your unique HR challenges.
Our HR advisers take a hands-on, collaborative approach. We begin by mapping and documenting your existing HR policies and processes, focusing on how they’re applied in practice, not just on paper.
We work closely with your HR team and line managers to understand how policies function day-to-day. By immersing ourselves in your organisation’s culture and goals, we align with your ways of working and act as a seamless extension of your team.
This approach ensures your policies are implemented effectively and tailored to your organisation’s specific needs.
Our HR Advice Line is available Monday to Friday, from 08:00 to 18:00 (excluding UK bank holidays).
For organisations with additional needs, we also offer out-of-hours support via phone and electronic requests.
Whether you need urgent advice outside standard hours or regular support during the day, our team is here to help when you need it most.
When a line manager raises an employee relations issue, we assign a dedicated HR adviser to manage the ER case from start to finish. This includes:
- Understanding the manager’s desired outcome
- Providing step-by-step coaching and guidance
- Planning and executing timely next steps
- Escalating or intervening when needed
- Supplying case-specific documentation and ongoing support.
Our proactive ER case management ensures issues are resolved efficiently, effectively and with minimal disruption.
Our HR advisory services enable a proactive, hands-on approach to case management. Dedicated HR Advisers set clear next steps, schedule follow-ups and actively check in to ensure advice is being applied.
In fact, over half of the AdviserPlus ER advice line calls are outbound. Our experts reach out to managers to keep cases moving forward.
Our ER case management system, empower®, also includes automated prompts and escalation triggers to ensure timely action. Every interaction is backed up with written case notes for clarity and accountability.
We’ll help you deliver real results
We help our clients to achieve tangible business improvements. Here are just a few…
75%
Cost reduction from outsourcing to our HR advice line
£2.15m
Saving over 12 months from reducing long-term sickness
96%
Of managers would recommend our HR advice line service
92%
Of users advocate our employee relations advice and guidance
Get in touch
Or speak to an HR expert on: 0844 327 2293