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At the heart of the HR transformation at Sainsbury’s is empower® by AdviserPlus, which has digitally simplified Sainsbury’s employee relations processes and transformed ways of working for HR and line managers.

  • Managers can easily access support to self-serve employee relations (ER) cases without having to involve HR in simple cases that don’t require their expertise.
  • Simple, digitally guided journeys have transformed the way managers work and has improved the consistency of employee experiences.
  • Continuous improvements and adjustments can be made because of the scalability of the solution, making it well-suited for addressing peak periods in the retail sector.
  • Analytics capabilities provide real-time visibility of case progression and delivers actionable insights that enable a more data-driven approach.

Key Fact


of line managers are self-serving ER cases, with no HR intervention

“Our successful partnership with AdviserPlus is built on collaboration. They understand the needs of our end-users and our industry, delivering a solution that is user-friendly, cost-effective, and secure. They have enabled us to transform our employee relations processes to ensure they remain employee- centric. Our experience working with AdviserPlus has been natural and easy, and their commitment to excellence sets them apart from other providers. It’s truly refreshing to see that they value our partnership and never take it for granted. Working with their team is consistently a pleasure.”

Sam Offer, Director of HR, Sainsbury's

The AdviserPlus solution

AdviserPlus worked with Sainsbury’s to deliver:

  • User-friendly, 24-hour self-service case management that enhances efficiency by empowering line managers to self-serve people matters around the clock.
  • Real-time visibility of employee relations insights to help monitor case loads, and support data-driven decision-making.
  • Digitalised short-term sickness processes to facilitate a proactive approach for effectively managing absence.
  • Cost-effective HR technology and advisory services that allows HR to allocate more time to complex cases and strategic initiatives.
Download the full case study

The benefits

Over a 12-month period, line managers successfully managed 63% of employee relations cases without HR intervention.

70% of short-term sickness cases are now self-served digitally with automated tasks and alerts, ensuring a proactive approach to sickness absence management, improving efficiency and reducing the cost of sickness management.

Through empower® guided journeys, consistency in the processes for managing employee relations matters have improved, reducing risk.

Leveraging industry benchmarking and best practice insights has proven to be invaluable for Sainsbury’s.

Get in touch

Or speak to an HR expert on: 0844 327 2293