Aldermore Bank Case Study
How one challenger bank empowered managers to support HR transformation, with new technology and an outsourced HR advice line service.
Rapid expansion brings with it a growing employee base, and greater demands on the HR function.
Aldermore Bank therefore decided to equip their managers with the HR skills and expertise to effectively and more directly handle the wide range of people management matters they faced on a day to day basis.
Providing excellent customer experience is one of our core values, we wanted the same for our employees.
The solution & benefits
Aldermore now uses a team of AdviserPlus advisers to provide HR support to its line managers, with additional help available from the internal HR team if needed.
This is complemented by an online knowledge portal, containing all company HR policies and procedures in easy-to-understand language, with clear step-by-step guidance on how to handle issues and manage cases effectively.
- Managers are well equipped to make their own decisions on HR matters
- People issues can be handled consistently across the business
- Scaled up HR function and vision
- More focus on strategic initiatives