NHS Herts Valley Case Study
Keeping people well and in work through the COVID pandemic
NHS employees have found themselves under increasing pressure since the response to COVID-19 began.
With more remote and agile working taking places across the group, and fewer face-to-face interactions, HR leaders wanted to ensure that people managers were supported to handle ER issues effectively.
Key Fact
76
Our HR masterclasses received a world-class Net Promoter Score of 76
“I can’t think of any ways to improve the session, the delivery was great and very easy to understand.”
NHS Herts Valleys CCG
The AdviserPlus Solution
The solution? In conjunction with the internal HR team at NHS Herts Valleys CCG, AdviserPlus HR consultants agreed the areas of training that would provide the most benefit to managers, and designed and delivered a series of masterclasses.
The first of the masterclasses focused on supporting managers with the conflicting pressures that NHS people were experiencing relating to COVID-19, such as:
- Homeworking
- Flexible working
- Agile working
- Online tools
- Performance management
- Self-management,
- Meeting best-practice
- Wellbeing
Following these initial sessions, masterclass topics were expanded to cover a number of key ER issues such as annual leave, managing attendance, managing capability and probation, new ways of working, managing investigations and managing organisational change.
The benefits for NHS Herts Valleys CCG have been twofold