NHS Herts Valley Logo

NHS employees have found themselves under increasing pressure since the response to COVID-19 began.

With more remote and agile working taking places across the group, and fewer face-to-face interactions, HR leaders wanted to ensure that people managers were supported to handle ER issues effectively.



Key Fact


Our HR masterclasses received a world-class Net Promoter Score of 76

“I can’t think of any ways to improve the session, the delivery was great and very easy to understand.”

Manager, NHS Herts Valleys CCG

The AdviserPlus Solution

The solution? In conjunction with the internal HR team at NHS Herts Valleys CCG, AdviserPlus HR consultants agreed the areas of training that would provide the most benefit to managers, and designed and delivered a series of masterclasses.

The first of the masterclasses focused on supporting managers with the conflicting pressures that NHS people were experiencing relating to COVID-19, such as:

  • Homeworking
  • Flexible working
  • Agile working
  • Online tools
  • Performance management
  • Self-management,
  • Meeting best-practice
  • Wellbeing

Following these initial sessions, masterclass topics were expanded to cover a number of key ER issues such as annual leave, managing attendance, managing capability and probation, new ways of working, managing investigations and managing organisational change.

The benefits for NHS Herts Valleys CCG have been twofold

Managers have become more aware of the resources available to them which provide support with ER issues, enabling the Group to catch issues and manage risk at an earlier stage.

By upskilling managers, the masterclasses have enhanced the managers’ own management skills and, in doing so, reduced risk.