How smart frontline HR created a culture of growth
KCOM plc has grown through innovation. To equip line managers to lead the company’s culture from the front, they turned to AdviserPlus.
Starting life as Hull City Council’s own network, the company has reinvented itself almost continually.
Today, KCOM has more than 1,600 employees, providing telecommunications, technology and managed services solutions to enterprises, businesses and consumers alike. And to keep pace with a market that continues to change rapidly, the company needed to grow in a way that retained the efficiency and agility it had always
been known for.
The company needed a new, more agile culture led by strong, able managers throughout the organisation. But with so many teams, spread over offices, depots and remote locations, that transformation was easier said than done.
KCOM needed its 250 line managers to spearhead its transformation, and become more confident and consistent in dealing with people issues. Some had not yet acquired in-depth skills, or were based in remote locations, so providing the right cues at the right time was a significant challenge.
Key fact
76%
line managers engaged within the first 5 months
This rightly puts our managers at the centre of delivering change. With the expert support and the right technology, we empower managers to undertake their people-related activity more effectively, from a more informed position.
KCOM
KCOM launches People Manager Plus: A new era in HR support
Partnering with AdviserPlus, KCOM has demonstrated its strength: blending deep expertise with cutting-edge HR technology to develop a new service.
Introducing People Manager Plus: a comprehensive employee relations advice service that seamlessly integrates with KCOM’s HR team. This service provides managers with direct telephone access to qualified HR professionals, supported by a robust knowledge portal and advanced HR case management technology to ensure prompt and consistent resolution of issues.
As a result, line managers are now more engaged, confident, and well-informed. Meanwhile, KCOM’s HR team benefits from reduced costs and can dedicate more time to strategic initiatives.
The results
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