Enable your managers to manage formal processes with confidence

In any workplace there will be many different experiences and perspectives which means that people react in their own way to situations at work. The diversity of experience and thinking is a positive thing but it can sometimes lead to misunderstanding and conflict between team members.

Managers often have to be at the forefront and deal with some form of conflict in the workplace – whether that is informally or using the formal processes in place. If the conflict isn’t tackled head on at an early stage, it’s likely to escalate.

Increasingly, managers are being asked to investigate complaints relating to harassment, bullying or discrimination. By giving them the confidence to take appropriate, well-judged action, they will be able to resolve issues with minimal risk to the business and maintain good working relationships.

Find out more about our manager training. Complete the form or call 0844 327 2293

“Through roleplay and other group activities, our managers had a great opportunity to share experiences and refine their knowledge and skills. The workshop has given them the confidence to have more effective and meaningful conversations.”

David Carter, UK People Director, Pret A Manger

Managing Investigations

Workplace investigations are a cornerstone of a best practice, risk managed formal process, but can often be very involved, complex and stressful for all parties concerned.

This training session has been designed to enable delegates to understand the importance of a thorough, well balanced investigation process and how to carry it out.

What’s covered?

  • The role and responsibilities of the investigator as an objective observer
  • Identifying areas of relevance
  • Building and presenting the investigation report/ bundle
  • Decision-making
manager tools

Managing Mediation

Workplace mediation is a quick, cost effective, and private method of resolving disputes, saving the stresses and costs of formal action, minimising absenteeism and conforming to current best practice. It focuses on all parties getting what they want from their working relationship with others, and on moving forwards amicably with an agreement that everyone involved has contributed towards.

This course will teach you how to act as an effective advocate in mediation.

What’s covered?

  • Settling disputes and conflicts effectively
  • Developing listening and questioning techniques
  • Interactive opportunities to discuss and apply policy in a real-life setting
  • Virtual workshops include live case study work to bring the learning to life

See our course summary for more information.

Mediation 2

Managing Disciplinary and Grievance

Difficulties may arise at various points in the employment relationship, and disciplinary and grievance procedures are there to ensure that these challenges are dealt with fairly and consistently.

This course will help delegates understand the importance of a full and fair process, recognising the importance of following policy and ACAS guidelines and the appropriate use of suspensions.

What’s covered?

  • How to have difficult discipline and grievance conversations
  • The legal landscape
  • How to manage the formal meeting – roles and responsibilities
  • Decision-making – arriving at a fair outcome
Managing Disciplinary process

“We need a modern workforce that operates in an efficient way. That means getting the best out of people, helping them to realise their potential and aligning their work to the goals of the organisation.”

Simon Jenkins, Corporate HR Manager, Bradford Council