The Post Office found that over a 3 year period sickness absence rates had almost doubled.

From all days lost 25% were attributable to mental health conditions, compared to the national average which was 12%, yet the number of cases being opened by the MyHR Help service (the outsourced HR service delivered by AdviserPlus) was very low.

Key Fact


in cost savings from reducing absence

We want our people to be well, and putting the right tools and processes in place to support this is critical. Since working with AdviserPlus on our mental wellbeing programme, we’ve heard line managers say how proud they are to work for Post Office and how it has opened their eyes to all the things they can be doing to proactively support their people at work. Spotting the early signs is crucial and we’ve helped our managers to do that very well.

Amber Kelly, Engagement, Talent and Learning Director, Post Office

The solution & benefits

The Post Office partnered with AdviserPlus to deliver 4 new services, specifically designed to address absence and mental health, and to help managers intervene early.

The service includes:

  • Line manager training
  • Pro-active advice line service
  • Management information and visual analytics
  • HR knowledge portal containing company policies and HR document templates

Line managers are now aware of the early signs of mental ill health and have the confidence to deal with difficult conversations.

This has resulted in ten times as many cases being opened and absence days reduced. In the next 12 months it’s expected that absence will reduce significantly further, resulting in productivity savings of up to £1m based on a reduction in days lost.

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