HR case manager

HR Case Management

Configurable HR case management platform, designed by HR experts to drive proactive case resolution and generate data and insight


HR Case Manager

Configurable HR case management platform, designed by HR experts to drive proactive case resolution and generate data and insight

Visibility of People Metrics:

The real power of HR Case Manager is in its outputs. HR Case Manager’s management information dashboards help you to see what’s happening across your business and support you in strategic decision-making.



Live case load visualisations



Historic trend analyses



Volumetrics and durations



Responsive design, accessible on the move


HR management information screenshot

Use this information to:

  • Keep track of your team’s activities and workload
  • Gain insight about what’s going on in your organisation
  • Benchmark measures internally across your business
  • Formulate action plans to address areas of concern

Information at your fingertips includes:

  • Operational Dashboard – profile live caseload across the operation, compare your advisers’ activities and identify areas for attention
  • Data Quality Dashboard – monitor the quality of your inputs to ensure the highest quality outputs
  • Trend Analysis Dashboard – monitor activity over a period of time, from case movements to measures like durations of investigations and suspensions

Flexible Configuration:

Draw upon our years of expertise in delivering employee relations advice. Take advantage of our best practice configuration, refine it yourself through the inbuilt configuration module or use our expertise to tailor the service for you.



HR Case Manager comes ready to use with a best practice setup



Designed to support the delivery of best practice advice



Designed to provide advisers with a great user experience



Designed to generate insightful management information


HR case manager case detail screenshot

Tailor the configuration:

  • Scope – add/remove policies/processes your advisers will be advising on
  • Process – introduce nuances reflective of your processes e.g. add a stage or an outcome
  • MI – introduce additional data capture points to meet your reporting requirements

You can do this in one of the following ways:

  • Use HR Case Manager’s inbuilt configuration module yourself
  • We’ll do it for you, including a full review of your policies and processes

Additional features and benefits:


HR Case Manager makes it easy to triage engagement: however a line manager interacts with you it couldn’t be easier to open a new case or locate an existing one.

Case Management
HR Case Manager is designed by HR for HR: the case management process is efficient, logical and prevents you from taking a wrong turn.
HR Case Manager is underpinned by a proactive, action-orientated framework: workload is managed effectively and there is visibility of steps taken and next steps throughout.
Case Notes
HR Case Manager helps you stay engaged with line managers: follow up conversations with an easy-to-recall history of notes against a case.
Case Data
HR Case Manager records not just the current status of a case: in the background a complete history is tracked, providing you with a richness and depth of MI over time.
HR Case Manager can be implemented in as little as two weeks: we have an experienced mobilisation team using a proven methodology.
Systems Training

HR Case Manager is not just software: it’s a whole new way of working and our trainers will draw upon their own, and our other customers’, experiences.

Service Optimisation
HR Case Manager will be set up for success by our team of mobilisation specialists: they will ensure you’re maximising the benefits from the start.
Employee Data Integration
HR Case Manager integrates with your people data: this enables you to track case history and generate powerful MI.
Audit Trail
HR Case Manager tracks every step in your case management: Subject Access Requests and Employment Tribunal bundles can be delivered at the click of mouse.
BMI healthcare logo - AdviserPlus HR customer

"The unique combination of HR experts, technology and business insight sets AdviserPlus apart from other suppliers"

United Utilities logo - AdviserPlus HR customer

"Outsourcing to AdviserPlus has been a key enabler for HR transformation, achieving efficiencies and driving change"

Post Office logo - AdviserPlus HR customer

“We’ve seen an increase in employee engagement and satisfaction, absence rates have fallen and we’ve saved a lot of money.”

Post Office logo - AdviserPlus HR customer

"With the expert support and the right technology, we empower managers to undertake their people-related activity more effectively"

Contact AdviserPlus

If you are interested in finding out more about our HR solutions, please complete our form and a member of our team will be in touch.

Wirral Office: AdviserPlus Business Solutions Ltd, Woodcourt, Riverside Park, Southwood Road, Bromborough, Wirral, CH62 3QX, UK

Yorkshire Office: AdviserPlus Business Solutions Ltd, Salts Mill Road, Saltaire, Shipley, West Yorkshire, BD17 7EZ, UK (for Sat- nav use BD17 7EJ)

Tel:  +44 (0)844 327 2293
Fax:  +44 (0)151 482 3295

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