Simplifying employee relations to transform HR
Award-winning technology and HR advisory services
Beat burnout and improve employee experiences
Reduce absence rates by up to 10%
Slash employment tribunal claims by up to 50%
Driving consistency, compliance and capability in the workplace
In today’s complex workplaces, organisations need agile operating models to thrive. empower® is a next-level employee relations case management system that transforms ER processes and empowers line managers to confidently handle people matters, complemented by expert outsourced HR services.
Simplifying processes and delivering powerful HR analytics enhances employee experiences and drives a significant ROI by:
- Empowering managers to self-serve up to 90% of ER matters
- Boosting productivity and filling capacity and capability gaps
- Reducing sickness absence and employment tribunal cases
- Automating and streamlining processes.
Our approach sets us apart with decades of employee relations expertise and a specialised approach to transforming HR.
Empowering people at the heart of leading organisations
Reduce HR burnout and drive cost efficiencies
Fewer employee relations matters escalating to HR
Dynamic dashboards for real-time case visibility and insightful analytics
More time to focus on complex cases and strategic priorities
Enable managers to self-serve people matters 24/7 without involving HR
Confidently and consistently manage employee relations matters
Empower managers to build stronger connections with direct reports
Reduce HR’s cost to serve while uplifting service quality
Improve employee experiences and workplace culture
Develop a business-driven HR function that supports strategic goals
Want to know what makes the award-winning empower® platform so unique?
Watch this video for more insights.
Transforming the future of HR with 
Empower managers and build capability, backed by HR experts
empower® helps line managers take charge of employee relations with confidence. It is the only platform with guided digital journeys and expert HR backup. On average, organisations see 90% of ER tasks consistently self-served by managers, leveraging:
- Step-by-step guidance tailored to your policies
- Built-in support to grow manager skills and confidence
- Smart prompts and control points to keep things on track
- A full audit trail at your fingertips which is compliant, consistent and risk-aware.
Cut costs, boost efficiency and achieve significant HR ROI
empower® transforms how employee relations cases are managed by HR and managers – digitally and decisively. By enabling managers to own people matters, HR teams gain time to focus on strategic priorities, while your business sees real savings. Benefits include:
- Proven ROI – take our free assessment to see the impact
- Optional HR advisory outsourcing to reduce overheads
- HR teams freed up to tackle complex issues and drive strategy
- Better employee experiences, lower absence and fewer tribunals.
Turn ER case data into action with accessible HR insights
empower® gives you more than metrics, it delivers real-time insights, accessible dashboards that drive data-driven, proactive decisions across HR and the organisation, and audit trails at the click of a button. This enables HR and leadership teams to:
- Make faster, data-led decisions
- Spot what’s really affecting productivity and morale
- Benchmark and optimise continuously
- Say goodbye to spreadsheets and hello to streamlined HR reporting.
Outsourced HR Advice Line
With HR burnout rising, employee relations cases surging, and teams stretched thin, outsourcing your employee relations advice line can boost both cost and service efficiency. Whether you need a fully managed service or flexible support for peaks, projects, or caseload spikes, we offer scalable solutions that build manager capability and deliver:
- Up to 65% reduction in employee relations case advisory costs
- Improved manager experiences – 96% of managers would recommend our HR advice line service
- Reduced case durations and better business outcomes.
Our CIPD-qualified experts bring decades of experience to deliver best-practice advice aligned with your policies, processes and culture, acting as a seamless extension of your HR team. With legally privileged support and employment law guidance from our group legal division, we’ve got all your needs covered.
HR transformation case studies
Currys
Before empower®, Currys’ internal People Team handled most employee relations, relying heavily on HR. With empower®, managers now lead 88% of these tasks, signalling a notable change in responsibility.
Sainsbury's
empower® transforms the way managers work and enhances employee experiences through user-friendly digital guides, providing flexibility in addressing employee relations cases at their convenience.
Wickes
empower® transformed employee relations management for a leading UK home improvement retailer. Employment tribunal claims were reduced by 50% and line managers were empowered to self-serve employee relations matters, enhancing overall employee experiences.
Additional services to support your HR needs
HR outsourcing and consultancy support
Get flexible HR expertise without adding to your headcount. We can handle everything, from policy reviews and redundancy support to DEI consultation and documentation, helping you achieve your people goals with confidence.
Coaching and eLearning that build skills that stick
Building confidence and capability is vital. We make it simple. With a comprehensive catalogue of engaging eLearning courses and expert coaching services, our group have learning solutions to empower your people and drive success.
Simplifying change and redundancy management
Managing change can be stressful for everyone. We simplify it. From technology that streamlines admin to settlement agreement and outplacement, our services help your organisation handle restructures, TUPE transfers and redundancies confidently and support employees.
Whitepaper | Employee relations 2.0: From accidental to accomplished leaders: Download it for free today
Real business impact
Every organisation’s success depends on its people, and that’s where our suite of services make a tangible difference.
Up to 10%
reduction in sickness absence rates
Up to 50%
reduction in tribunal claims
Up to 90%
of managers self-serving ER matters
Up to 65%
saving outsourcing ER advice
Get in touch
Or speak to an HR expert on: 0844 327 2293