The importance of employee experience is in no doubt.

So how do you balance the need to be policy compliant and manage ER cases efficiently with the drive to continually improve the employee experience?

The ever increasing focus on employee experience means that HR leaders need to think hard about how they manage employee relations. One the one hand, many HR functions are being challenged to drive efficiencies and pass more responsibility onto line managers. But how do you maintain the assurance that policies are being followed consistently, let alone improve the experience of ER for all?

This is a challenge we are familiar with. Since 2001 we have worked with our clients to develop a range of solutions that not only enable you manage ER more efficiently and effectively, but also to use the tools and training to improve the experience for your HR team, line managers and employees.

Talk to us about how we could help you. Complete the form or call 0844 327 2293

For us, the key thing was finding a partner who could become an extension of our own HR team, sharing our culture and truly understanding our HR objectives.

Louise Rogerson, Director of HR Services, Aldermore Bank

Provide simple, engaging tools for line managers

Whether you are looking to give your line managers full self-service capability, or just want to support them better with the conversations they are having, access to user-friendly tools can go a long way.

Case Viewer and Knowledge Manager have been developed to provide your line managers with the tools they need to access, understand, act on and record case notes. These intuitive tools not only engage and empower your managers, but they give managers the tools to better resolve issues at source, which improves experience across their teams.

our solutions - platform and tools

Access ER experts that coach managers to the right decision

Our Advice Line service gives your managers direct access to our team of expert HR advisers – by telephone or online.

As well as giving your managers advice that’s in line with your specific policies, we pride ourselves on offering proactive support that builds manager capability; coaching them to own decisions and encourage next steps.

our solutions - advice and support - advice line

Develop leadership skill sets with specialist manager training

Having access to the right digital tools and resources is great, but your managers also need the softer skills to ensure the employee experience is maintained.

Working alongside our clients, we have developed specialist training courses for managers that help them to understand the characteristics of leaders and teams, understand the impact of the leader on climate and change, and recognise the relationship between the behaviour of the leader and the motivation and performance of the team.

our solutions - learning and development

We’ll help you deliver real results

We help our clients to achieve tangible business improvements. Here are just a few…

75%

Cost reduction from outsourcing to our HR advice line

£2.15m

Saving over 12 months from reducing long-term sickness

96%

Of managers would recommend our HR advice line service

92%

Of users advocate our employee relations advice and guidance