Simplify employee relations with next-level case management
Empower your workforce with award-winning HR case management software for employee relations, enabling data-driven decision making, streamlined processes, and reduced risks. Ready to revolutionise HR with empower®?
Employee Relations 2.0
At the core of empower® is a powerful, purpose-built employee relations (ER) case management solution, crafted to help your team work smarter, improve efficiency and become more business-driven.
Our award-winning HR software addresses HR pain points, freeing up time and enabling them to be more strategic. With fit-for-purpose tools and unique digital guided journeys, managers become empowered to self-serve more people matters, driving employee engagement, productivity and a data-driven approach. Book a call to learn more.
Employee relations case management
Flexible options to meet your needs, no matter where you are on your transformation journey.
For organisations looking to enhance their current processes, empower® provides tools that streamline operations and improve HR efficiency. For those ready to take employee relations to the next level, empower® transforms your operating model by enabling line managers to self-serve with confidence, ensuring consistency, compliance and efficiency across your organisation.
Wherever you are on your journey, empower® is here to support your evolution.
Enable your HR team with a built-for-purpose ER case management solution. Break free from the limitations of Excel spreadsheets, helpdesk and ticketing systems and give your ER case advisory team the enablement they deserve. empower® & enable supports effective ER case management, creates robust audit trails and delivers analytical insight into key people metrics.
Structured ER case management
Manage cases with confidence that your processes are being followed consistently and all key data is being captured. Configured workflows ensure complexity is simplified and risk is mitigated, whilst delivering an enhanced experience for your case advisory team.
Revolutionise ways of working
Navigate case management efficiently, with tasks, actions and key inputs prompted, freeing up advisor time to focus on giving great advice. Activities like creating case letter correspondence and responding to subject access requests are streamlined.
People analytics and actionable insights
Gain full visibility of the profile of current caseload, historic trends and comparative benchmarking through inbuilt dashboarding. Give HR and business leaders access to up-to-the-moment analytics, exposing areas for attention and informing strategic decision-making.
“It’s so intuitive. It’s built around how HR advice is actually provided. We’re not fitting around the software; the software fits around us”.
Ann Haydock, Head of HR Advisory Services, Iceland Foods
Transform your employee relations delivery through controlled line manager enablement with this market-leading proposition. Your line managers are supported by digital guided journeys highly configured to your policies, processes and procedures. empower® & transform builds better employee relations whilst elevating the contribution of your ER case advisory team, freeing up precious HR budget for more strategic deliverables.
Enhance employee relations and outsource HR services
Enhance your line managers’ confidence and capability in handling people matters and improve employee engagement. Our guided journey framework promotes early intervention, timely conversations, and better case outcomes. Our employee relations specialists are available with our outsourced HR Advice Line to reduce pressure on your HR team.
Realise HR cost savings and reduce business risk
Reduce your ER case advisory people costs by as much as 65%, reduce the cost of Employment Tribunals claims by as much as 50% and reduce your cost of sickness absence by as much as 10%. empower® delivers tangible cost savings for your business.
Improve workforce productivity and efficiency
Improve productivity in your business by supporting managers to improve under-performing employees, reducing the duration of case cycle times and ensuring time is focused on achieving the right outcomes. empower® delivers many indirect business efficiencies.
empower® & transform unlocks substantial hidden savings for your organisation
Find out how much you could be saving by digitally transforming your employee relations (ER) processes.
Business changing results some of our clients have seen
50%
reduction in employment tribunal claims
10%
reduction in sickness absence
60%
of ER cases managed entirely by line managers
62%
reduction in ER advisory costs
Take your workforce’s productivity to the next level with empower®
Empower them with award-winning case management software for employee relations
Book a no-obligation demonstration with one of our experts.
Find out how our HR case management tools benefited our customers
Successes in employee relations transformation
Wickes case study
empower® transformed employee relations for a leading UK home improvement retailer, Wickes, with actionable insights. They achieved a remarkable 50% reduction in tribunal claims and their transformation won the Digital HR and Technology Award at the 2023 Personnel Today Awards.
Currys case study
empower® has facilitated 88% of all tasks related to managing employee relations to be self-served by line managers. Line manager empowerment was achieved within 3 months of launch and with more time to focus on strategy, HR was able to complete an Equality Equality, Diversity and Inclusion policy overhaul.
Sainsbury's case study
Over a 12-month period, line managers successfully managed 63% of employee relations cases without HR intervention. 70% of short-term sickness cases are now self-served with automated tasks and alerts, ensuring a proactive approach to sickness absence management, improving efficiency and reducing the cost of sickness management.
Take a look at how empower drives business success >> Read now.
Frequently asked questions
Transforming employee relations involves implementing strategies and practices aimed at creating positive relationships between employers and employees, with responsibilities shared among HR professionals and line managers.
Managers are often promoted for their technical knowledge rather than their people management skills, and training in this part of their role is often inadequate. A vital part of any transformation strategy is to ensure line managers are provided with the resources, training and support to manage people effectively.
This can include implementing dedicated employee relations technology – such as empower® – to simplify your people processes. By enhancing manager capability, empowering them to self-serve employee relations matters, such as grievances, disciplinary procedures and sickness absences, organisations can drive a positive culture as managers become more confident and effective people leaders. Find out how we can help support accidental managers here.
With empower®, you gain valuable tools for transforming workforce data into strategic advantages. empower® provides visibility of people metrics such as sickness absence rates, patterns in grievance and disciplinary matters, and case resolution times, into comprehensive, user-friendly HR analytics dashboards that help you to easily identify insights within large data sets.
You can view high level case metrics, break down activity into trends, events and outcomes and even drill down to line-by-line detail in employee relations cases.
empower® utilises this data to provide you with internal benchmarking, revealing comparisons and contrasts between elements of your organisation, so HR leaders can proactively identify and address problems. This highlights areas for improvement in conflict resolution, communication, and overall employee satisfaction.
With the dashboards refreshed as frequently as daily, as well as insights into problem areas in the organisation, you have real-time visibility of key people metrics at your fingertips to inform your decisions and HR strategy. Find out more here.
By utilising the data and people insights you get from empower®, you gain valuable tools for transforming workforce data into strategic advantages. Our external benchmarking capabilities enable comparisons with similar organisations, helping you evaluate your context against industry standards. This empowers you to develop targeted strategies that improve case management processes and outcomes, driving positive business change.
Our team of expert insight analysts analyse your employee relations case management data to uncover valuable insights to enable you to identify emerging trends. They also provide actionable insights and can help you to identify the root cause of issues that may be exacerbating issues such as grievances, disciplinary procedures, and performance issues, enabling proactive interventions to enhance employee relations.
We appreciate that HR teams are under more pressure than ever to find cost savings, without impacting their delivery. Achieving these cost savings and providing strategic value comes through working practices that have efficiency at their heart.
empower® enables you to fully digitalise employee relations case management, moving away from emails, spreadsheets and paper trails. This enables you to securely interact with managers, ensure that processes are being followed in a timely way and significantly reduce the risk of expensive non-compliance.
With empower®, managers self-serve employee relations issues within a controlled and supportive framework, reducing employee relations case advisory costs by up to 65% and reducing the amount of time HR teams spend on routine matters, enabling them to focus on strategic, added value activities. Find out more here.
Improving compliance and reducing risk are essential to protect your business from significant distraction, unbudgeted costs and reputational damage.
Ensuring that there is confidence in the application of policy and processes, that employee relations policies are well understood and not overly complex, and that there is a consistent application of processes across your organisation can all improve compliance and reduce risk.
empower® aligns with your policies to reduce the risk of misapplication and non-application of your processes. Managers and HR alike are guided through employee relations processes to ensure compliance at every step of the way. Find out more here.
empower® is configurable and handles this with ease:
- We can either configure different processes relating to the same policy, or branch a process to handle more subtle nuances. We can also ensure that a manager navigates the right process and views the appropriate content aligned to the employee case subject.
- We can host different views of the content and configuration in different brands, and ensure that users view the solution in the appropriate brand for them.
We have designed empower® to support an HR transformation journey and we recognise that each organisation starts in a different place in terms of its confidence in giving managers control of cases. We fully expect the configuration of the service will evolve as your:
- HR strategy changes;
- HR service operating model evolves; and
- Line managers show greater confidence and capability in managing people matters independently of HR.
We work in partnership with you to make sure we evolve the configuration of the system over time to support these aims. Such change is quick and easy to achieve.
There are multiple ways businesses can choose to empower managers. Equipping them with the right digital guided journeys, for example, and ‘in the moment’ knowledge and guidance to enable them to self-serve more employee relations matters in a confident, consistent way. This not only frees up HR to focus on more strategic goals, but improves employee relations by giving managers, those closest to their teams, the capability and confidence to oversee employee relations cases in real-time.
empower® provides managers with digital guided journeys and support so they’re able to navigate people matters at any time in a way that’s compliant with regulations and your policies. Find out more here.
empower® is typically accessed via a form of single sign-on (SSO) for optimum user experience.
We support most forms of SSO, including SAML 2.0 and AD. If, for any reason, you are unable to set up SSO, we can provide access through manual login (username and password).
Find out more about how empower® connects with your technology, here.
To see empower® in action, please fill in the form below to request a demonstration from one of our team.
Get in touch
Or speak to an HR expert on: 0844 327 2293