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How can HR reduce costs while boosting efficiency?

Rising employment costs, changing laws and growing legal risks are driving cost pressures are forcing organisations to do more with less. Many are still relying on outdated employee relations (ER) case management processes, such as emails and spreadsheets, which drain resources, increase compliance risks and slow down decision-making. These inefficiencies lead to higher costs as HR is relied upon to support tactical tasks, making operations both expensive and inefficient.

As HR professionals, we understand that while teams are tasked with working smarter, their role must also evolve to become more business-driven. This means improving outcomes for employees by empowering line managers to self-serve ER cases, ensuring employees feel engaged and supported, and driving better business performance through people empowerment.

Discover empower® by AdviserPlus can help create efficiencies within your HR team, reduce the cost to serve and ensure your HR operations run smarter, simplify complexity, and empower HR to become a strategic partner.

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Digitalisation of processes

Manager self-service

Outsourcing ER case management

Leverage MI

Outsourcing to AdviserPlus provides a cost-efficient model for delivering expert HR advice and guidance across a geographically-dispersed workforce. United Utilities logo

Business Services Director, United Utilities

Digital transformation of HR case management

empower® by AdviserPlus helps HR teams shift from manual, time-consuming processes to a more efficient, streamlined HR case management system for employee relations.

It replaces outdated methods like spreadsheets and paper records, reducing errors and saving time;
The secure, cloud-based HR case management platform ensures consistent policy adherence and simplifies ER case tracking, preventing costly compliance mistakes;
By streamlining ER processes, empower® cuts admin overhead, reduces risk and boosts efficiency, leading to long-term cost savings.

With fewer admin tasks, HR teams can focus on higher-value strategic priorities, improving productivity and driving better business outcomes.

Empower managers and bridge capability gaps

Self-service ER case management tools like empower® enable managers to confidently handle routine ER tasks, reducing HR’s daily involvement in straightforward cases.

Built-in lock points automatically escalate complex cases, like complex grievances, to HR for specialist attention;
Managers can resolve low-risk cases quickly while HR focuses on high-complexity issues, ensuring resources are used efficiently;
Streamlining tasks and automating escalations enables HR teams to boost efficiency and reduce bottlenecks.

The platform enables HR to track trends, make data-driven decisions and proactively address workplace issues while managers handle routine cases. This saves HR time, optimises resources and drives cost savings, resulting in better business outcomes

Outsource ER case management for efficiency

Outsourcing your ER case management allows your managers to access a dedicated team of expert HR advisers, who provide guidance via phone or online. This means your internal HR team can focus on strategic objectives while we handle the complexities of case management from start to finish.

You can reduce HR costs by streamlining ER processes with case management support and clear escalation points for smooth handovers. We offer tailored advice that aligns with your company’s policies, while our proactive support strengthens managerial capabilities and helps managers make informed decisions, taking full ownership of the process.

We can help you optimise costs, improve efficiency and strengthen your internal HR team. Reach out today to learn how our ER case management services can support your business.

Unlock HR efficiency with real-time data insights

With the right tools, HR teams can track key metrics like employee relations cases, absenteeism, issues impacting poor employee experiences and performance management concerns in real time. This allows for better visibility into trends and helps HR leaders make more informed decisions.

By capturing these insights, HR teams can identify potential issues early, address risks proactively and improve overall workforce efficiency. With a deeper understanding of the workforce, you can reduce costs related to turnover, legal disputes and inefficient spending while enhancing talent management.

Our experts can show you how these insights could work for your team. Book a demo to find out how you can leverage ER case data to streamline your HR operations.

empower® by AdviserPlus helps digitalise HR case management for employee relations, moving away from methods like emails, spreadsheets and ticketing systems. By providing managers with tools for self-service and streamlining communication, HR functions can become more efficient, reducing the overall cost to serve while maintaining a positive employee experience and bridging manager capability gaps.

empower® enables HR teams to manage cases more effectively by allowing managers to take control of appropriate people matters using digital guided journeys and lock-points. This reduces risk, ensures compliance with policies and improves case visibility with user-friendly dashboards for HR teams. This supports data-driven HR decision-making, leading to better performance and reduced HR cost to serve.

Outsourcing HR support to AdviserPlus offers UK organisations access to a dedicated team of expert HR advisers who handle the full lifecycle of employee relations cases. This approach frees up internal HR resources, enhances decision-making for managers with instant access to advisers, ensures compliance with company policies, and proactively develops manager capability through coaching and tailored support.

empower® by AdviserPlus offers dynamic dashboards that capture ER case data, allowing HR leaders to gain insights into case trends and hidden issues like poor pockets of culture. With actionable data, HR teams can identify areas for improvement, manage risks proactively and make smarter decisions to positively impact the bottom line and talent management. This reduces the likelihood of costly employment tribunal claims.