2024 highlights: Successes in employee relations transformation
Line managers owned over 90% of people matters.
5 in 8 ER cases resolved without HR intervention
Full benefits realised within 3 months of launch.
Transforming employee relations to drive business success
Since its launch in 2021, empower® has transformed the management of employee relations in various leading organisations, including Wickes, Sainsbury’s and Currys.
Over 90% of ER tasks handled by line managers
empower® guided journeys empower line managers and improve their capability to manage employee relations (ER) tasks that would typically require HR involvement. This approach results in faster ER case resolutions, improved employee engagement and significant time savings for HR teams.
5 in 8 ER cases resolved without HR intervention
In 2024, the majority of employee relations (ER) cases supported by empower® were self-managed by line managers, without requiring HR involvement. This shift demonstrates improved efficiency and autonomy in case management.
With line managers now equipped to handle a greater proportion of employee relations issues, HR needed to intervene in only 3 out of every 8 cases. The fact that 62.5% of cases were resolved without HR intervention highlights the enhanced capabilities of managers and reflects how leading organisations are embracing more effective, streamlined ways of working.
On average, no HR involvement for 4 weeks
In 2024, line managers led the early stages of most employee relations (ER) cases, with HR stepping in only for more complex issues requiring expertise, such as grievances. This shift enabled more efficient handling of routine matters while reducing the burden on HR.
Guided journeys played a crucial role in equipping line managers to manage these initial phases effectively. With an average of 31 days before HR involvement was required, this approach allows HR to concentrate on complex cases and strategic priorities, resulting in a streamlined resolution process and improved business outcomes.
Just some of the customers supported by AdviserPlus
Delivered at scale
in 2024, empower® has supported
46,000,000
people process tasks
425k
employee relations cases managed
31
days before HR teams were needed in cases
55%
opened automatically
2024 case studies
Empowering managers to self-serve ER matters with one of the UK’s largest multi-site and multibrand retailers
At the heart of the HR transformation at Sainsbury’s is empower® by AdviserPlus, which has digitally simplified Sainsbury’s employee relations processes and transformed ways of working for HR and line managers.
Enabling Currys People Team to focus on employee engagement
with empower®
The integration of empower® technology, analytics, and expert ER advisers enabled a robust and proactive approach to employee relations management, benefiting both Currys and its workforce.
Transforming Wickes employee relations with actionable insights using empower®
empower® enables an insight-driven approach to Employee Relations (ER) management for one of the UK’s leading home improvement retailers, empowering line managers to self-serve employee relations matters and enabling HR to proactively improve employee experiences.
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