Next-level employee relations case management
Empower your people with award-winning HR case management that enables data-driven decisions, streamlines processes and mitigates risk, delivering a tangible return on investment. Ready to revolutionise HR with empower®?
The future of Employee Relations
At the core of empower® is a powerful, purpose-built employee relations (ER) case management solution, crafted to help your team work smarter, improve efficiency and become more business-driven. empower® simplifies and transforms employee relations management, delivering consistency, confidence and compliance in every people interaction. The platform achieves this through built-for-purpose digital case management, integrated advisory workflows and powerful analytics.
Our award-winning HR software has two configurable service levels designed to support different stages of employee relations transformation. It addresses HR pain points, freeing up time and enabling HR teams to be more strategic, whilst delivering improved employee engagement, productivity and significant cost efficiencies. Book a call to learn more.
Empowering people at the heart of leading organisations
Wherever you are on your transformation journey, we help you move forward with confidence and strategic impact
Capture the HR data you're missing
- Centralise and secure people data: Store all ER case information, documents and correspondence in one centralised, secure system
- Automate data capture: Reduce manual effort by replacing spreadsheets with automated collection of ER case data
- Generate tailored insights: Create reports aligned with organisational priorities such as absence, grievance, disciplinary, performance and wellbeing
- Single source of truth: All data updates occur in one place so data remains accurate and trustworthy.
Access timely people insights
- Up-to-date visibility: Access dashboards that provide immediate insight into case activity and caseloads
- Actionable insights: Transform case-level data into analytics that support governance, proactive interventions, and outcomes tracking
- Strategic impact: Use MI and analytics to drive data-driven decisions and strengthen HR’s strategic role
- Proactive interventions: Analytics enables targeted actions to address emerging issues and support where managers need additional training.
Scale HR impact
- Tactical to strategic: Free up HR capacity to focus on strategic priorities
- Combatting HR burnout: Optional outsourced advisers support managers without overreliance on internal HR
- Data-driven decisions: Actionable insights enable proactive, data-driven people strategies
- Business-driven HR: Elevate HR’s strategic contribution.
Enable compliant documentation and audit trails
- Consistent and compliant documentation: Integrated letter generation ensures accuracy and policy adherence
- Centralised, auditable records: Store all case documents securely with a full audit trail to reduce legal risk
- Collaborative documentation: Support managers and HR teams to create documentation through collaboration
- Version control: Maintain a clear record of updates, ensuring everyone works with the latest version of data.
Improve manager capability
- Manager support: Optional Knowledge Portal offers guidance and resources for managers
- Policy-aligned workflows: Step-by-step processes ensure actions follow organisational policies
- Optional advice line: Reduce operational costs while supporting managers with best practice advice
- Seamless collaboration: In-app comms tools facilitate effective interaction between managers and HR teams.
Ensure robust security and auditability
- Secure data management: All MI data follows ISO 27001 standards with full auditability with data stored in the UK
- Controlled access: Role-based access ensures only authorised users can view sensitive information
- Comprehensive SAR management: Self-service Subject Access Request tool that ensures secure, compliant and efficient handling of employee data
- Seamless login: SSO via SAML allows managers to use existing corporate credentials.
Flexible employee relations case management solutions
For organisations looking to enhance their current processes and take a data-driven approach to people strategies, empower® enable provides tools that streamline operations and improve HR efficiency. For those ready to take employee relations to the next level, empower® transform revolutionises your operating model by enabling line managers to self-serve people matters with confidence, ensuring consistency, compliance and efficiency across your organisation, whilst delivering a significant ROI.
Wherever you are on your journey, empower® is here to support your evolution.
HR transformation through streamlined case management and enhanced analytics
Create capacity by optimising your ER case advisory team’s delivery.
Collaborate with colleagues to manage caseload across the organisation.
Mitigate risk through robust audit trails and case reports.
Ensure adherence to policy and process, achieving a consistency of approach.
Reduce the administrative overhead of case tracking, letter generation and DSARs.
Gain insight into key people metrics through inbuilt dashboarding.
Business transformation through manager empowerment, proactive actions and automation
Includes everything in empower® enable, plus:
Improve line managers’ confidence and capability, typically enabling self‑service of 90% of ER tasks.
Create better employee engagement through early intervention and better managed processes.
Reduce employment tribunal claims by up to 50% and improve preparation time.
Achieve significant efficiencies and boost the impact of your ER case advisory team.
Reduce sickness absence rates by up to 10% and improve performance through targeted interventions.
Stay ahead of upcoming legislative changes to reduce their impact on your business.
Starbucks UK’s case study tells the story of how its employee relations transformation solution, empower®, supported by an HR Advice Line, empowers managers with guided journeys, helping cut absence rates by an incredible 10% in just 12 months.
reduce absence rates by up to
10%
Unlock the power of people insights for your HR teams
Enable your HR team with a built-for-purpose ER case management solution. Break free from the limitations of Excel spreadsheets, helpdesk and ticketing systems and give your ER case advisory team the enablement they deserve. empower® enable supports effective ER case management, creates robust audit trails and delivers analytical insight into key people metrics.
Structured ER case management
Manage cases with confidence that your processes are being followed consistently and all key data is being captured. Configured workflows ensure complexity is simplified and risk is mitigated, whilst delivering an enhanced experience for your case advisory team.
Revolutionise ways of working
Navigate case management efficiently, with tasks, actions and key inputs prompted, freeing up advisor time to focus on giving great advice. Activities like creating case letter correspondence and responding to subject access requests are streamlined.
People analytics and actionable insights
Gain full visibility of the profile of current caseload, historic trends and comparative benchmarking through inbuilt dashboarding. Give HR and business leaders access to up-to-the-moment analytics, exposing areas for attention and informing strategic decision-making.
“Manager adoption is high and the access to insight has helped us focus our resources on building capability where it is most needed. This is a true cultural enabler. We feel like we have a genuine partnership with AdviserPlus that is enabling us to focus on driving colleague engagement and building manager capability.”
Alison Metcalfe, Head of ER and People Change, Currys
Empower managers to self-serve employee relations matters
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Transform employee relations delivery through controlled line manager enablement with this market-leading proposition. Your line managers are supported by digital guided journeys highly configured to your policies, processes and procedures. empower® & transform builds better employee relations whilst elevating the contribution of your ER case advisory team, freeing up precious HR budget for more strategic deliverables. |
Enhance employee relations
Improve your line managers’ confidence and capability to manage more people matters, creating better employee engagement. The guided journey framework encourages early intervention, having timely engagements and achieving better outcomes.
Realise direct cost savings
Drive business efficiencies
Watch this video to find out more about empower® by AdviserPlus
empower® transform unlocks substantial hidden savings for your organisation
Find out how much you could be saving by digitally transforming your employee relations (ER) processes.
Take your workforce’s productivity to the next level with empower®
Book a no-obligation demonstration with one of our experts.
Empowering next-level employee relations
Wickes case study
empower® transformed employee relations for a leading UK home improvement retailer, Wickes, with actionable insights. They achieved a remarkable 50% reduction in tribunal claims and their transformation won the Digital HR and Technology Award at the 2023 Personnel Today Awards.
Currys case study
empower® has facilitated 88% of all tasks related to managing employee relations to be self-served by line managers. Line manager empowerment was achieved within 3 months of launch and with more time to focus on strategy, HR was able to complete an Equality Equality, Diversity and Inclusion policy overhaul.
Sainsbury's case study
Over a 12-month period, line managers successfully managed 63% of employee relations cases without HR intervention. 70% of short-term sickness cases are now self-served with automated tasks and alerts, ensuring a proactive approach to sickness absence management, improving efficiency and reducing the cost of sickness management.
Frequently asked questions
empower® is configurable and handles this with ease:
- We can either configure different processes relating to the same policy, or branch a process to handle more subtle nuances. We can also ensure that a manager navigates the right process and views the appropriate content aligned to the employee case subject.
- We can host different views of the content and configuration in different brands, and ensure that users view the solution in the appropriate brand for them.
We have designed empower® to support an HR transformation journey and we recognise that each organisation starts in a different place in terms of its confidence in giving managers control of cases. We fully expect the configuration of the service will evolve as your:
- HR strategy changes;
- HR service operating model evolves; and
- Line managers show greater confidence and capability in managing people matters independently of HR.
We work in partnership with you to make sure we evolve the configuration of the system over time to support these aims. Such change is quick and easy to achieve.
Every organisation that we work with is different, but in our experience the empower® solution may be mobilised and embedded within an organisation’s ways of working within 3-5 months. Factors that impact the pace of implementation include:
- Your readiness and resourcing for the project;
- Number of in-scope policies, policy variants and different brands;
- Number of launch phases.
Find out more about how we ensure a smooth and successful implementation, here.
empower® is typically accessed via a form of single sign-on (SSO) for optimum user experience.
We support most forms of SSO, including SAML 2.0 and AD. If, for any reason, you are unable to set up SSO, we can provide access through manual login (username and password).
Find out more about how empower® connects with your technology, here.
empower® is hosted in the Microsoft Azure cloud in the UK. We provide offer geo-replication between Microsoft’s South and West England hosting centres. Our technologies are subject to regular independent third party penetration tests, as well as performance testing to ensure our services scale to meet our largest clients’ demands. All maintenance is undertaken by ourselves and the technology solution is subject to a programme of continuous improvement, drawing its requirements and priorities from market analysis, customer engagement and user inputs.
To see empower® in action, please fill in the form below to request a demonstration from one of our team.
Business changing results seen by organisations
Up to 50%
reduction in employment tribunal claims
Up to 10%
reduction in sickness absence
Up to 90%
of ER tasks self-served by line managers
Up to 62%
reduction in ER advisory costs
Get in touch
Or speak to an HR expert on: 0844 327 2293