Simplifying employee relations case management with empower logo

Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business.

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People-empowered business transformation with empower

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Empower your managers

empower® is the only employee relations case management system that empowers line managers to self-serve employee relations matters. Our clients average 90% of ER tasks being confidently and consistently owned by line managers.

  • Digital guided journeys aligned with your policies and processes.
  • In-built guidance to develop line manager confidence and skills.
  • Control points, automated prompts and escalations to drive consistency and manage risk.
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Achieve a significant ROI

Digitally transforming employee relations case management and increasing manager ownership of people matters creates a lean and agile employee relations operating model that improves employee experiences while reducing HR’s cost to serve.

  • Quantifiable return on investment through productivity efficiencies.
  • Repurpose investment in more strategic initiatives.
  • HR advisers have more capacity to focus on supporting complex issues and strategic priorities.
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See data-driven insights

Dynamic dashboards and expert analytics services provide real-time actionable insights that transform ways of working in HR and the wider business.

  • Faster, data-driven business decisions.
  • Identify the root cause of issues impacting productivity and employee experiences.
  • Benchmarking and continuous  optimisation to drive ongoing efficiencies and transformation.

Digital simplicity lies at the very heart of what we do

By combining our unique cloud technology, data insight and expert HR guidance, we help you empower your leaders, engage your people and improve business efficiency. Delivering a positive ROI, improved productivity, reduced sickness absence and risk mitigation, our business-changing solutions build healthier organisations where people can thrive.

Through digital transformation of employee relations processes, HR leaders have more time to focus on what they are truly passionate about – supporting their people and the business.

See the results empower® achieved in 2023


Business-changing benefits

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Fewer employee relations matters escalating to HR

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Dynamic dashboards for real-time case visibility and insightful analytics

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More time to focus on complex cases and strategic priorities

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Enable managers to self-serve people matters 24/7 without involving HR

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Confidently and consistently manage employee relations matters

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Empower managers to build stronger connections with direct reports

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Reduce HR’s cost to serve while uplifting service quality

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Improve employee experiences and culture

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Develop a business-driven HR function that supports strategic goals

Discover the benefits for your organisation

Book a discovery call

Unlock substantial hidden savings for your organisation

Find out how much you could be saving by digitally transforming your employee relations (ER) processes.

Take the assessment

HR transformation case studies

Currys retailer


Before empower®, Currys’ internal People Team handled most employee relations, relying heavily on HR. With empower®, managers now lead 88% of these tasks, signaling a notable change in responsibility.



empower® transforms the way managers work and enhances employee experiences through user-friendly digital guides, providing flexibility in addressing employee relations cases at their convenience.

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empower® transformed employee relations management for a leading UK home improvement retailer in just three months. Line managers gained autonomy in handling employee relations matters, enabling proactive HR intervention to enhance overall employee experiences.

Complementary HR services that empower your people

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Expert HR consultancy

Whether you’re looking for policy reviews, redundancy support or consultation on your Equality, Diversity and Inclusion initiatives, our HR experts offer best practice advice and document writing services to ensure your organisation delivers against its people strategies.

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Learning and development

Give your line managers the skills they need to handle people issues with compassion and confidence with our flexible, expert-led training and coaching services. From Compassionate Leadership to Mental Health First Aid, we empower your people to be the best they can be.



Real business impact

Every organisation’s success depends on its people, and that’s where our suite of services make a tangible difference.

£1 million

average in productivity savings based on reduction in days lost


reduction in tribunal claims for one client


of managers self-serving ER matters within 3 months


average saving outsourcing ER advice

Get in touch

Or speak to an HR expert on: 0844 327 2293