Employee relations outsourcing services for HR teams and managers
Boost manager confidence, reduce legal risk and ease HR burnout with scalable, expert-led employee relations (ER) services.
Outsourced ER services reduce costs and HR burnout
AdviserPlus simplifies employee relations (ER) case management, helping you navigate the rising complexity caused by evolving laws and AI-driven claims. With ER cases up over 30%, HR teams face growing pressure and burnout. AdviserPlus offers:
- Customised ER advice aligned with your company culture and policies.
- CIPD-qualified HR advisers who boost managers’ confidence in resolving ER issues
- Legally privileged support and employment law advice from our group legal division.
Our UK-based advisers integrate seamlessly with your HR team, providing expert help whenever you need it, whether short-term or ongoing.
96%
of managers would recommend our HR advice line service
Just some of the organisations we support
“I don’t know what I would do if I didn’t have you, you have been so helpful. Your support and guidance have been top shelf.”
STARK
Employee relations advisory support services
Fully outsourced employee relations support
Looking to fully outsource your HR advisory function? Our comprehensive ER advisory service offers a complete outsourced solution.
With 20+ years in employee relations, we deliver best practice and efficiency for leaner teams to reduce risk and free up your HR team to focus on strategic priorities.
This service is ideal for organisations wanting to simplify operations and focus on their core goals, while we handle the daily employee relations advisory tasks.
Outsourcing employee relations - Flex
Need ER support but not ready to fully outsource? Our Flex solution offers scalable, tailored ER services to fit your organisation’s needs.
Whether you need extra expertise, help managing overflow work, support during peak times, covering absence, or project specific resource, we provide flexible assistance that is there for you when caseloads spike.
This is ideal for organisations that want to choose the level of support (short-term, ad hoc, or a regular presence) when and where you need it most.
“Thank you for your support. I have not managed many cases and have only been a GM for a short time. Your advice and support has been great, so thank you. It’s fantastic that you guys are there to support.”
Currys
Why choose AdviserPlus human resources outsourcing services?
Seamless extension of your HR team
Looking for a trusted partner to free up HR capacity and drive your strategic goals? Our end-to-end employee relations (ER) service offers tailored, cost-effective solutions with expert HR advice and hands-on support, providing:
- Customised guidance aligned with your HR policies and procedures.
- Ongoing support for people managers to handle ER cases seamlessly and effectively.
- Flexible, white-labelled services that fit your operating model and organisation.
We empower your managers while keeping you in control, ensuring expert-level coaching.
Increase HR capacity to focus on strategy
Our HR advisers provide full support for employee relations cases, guiding managers from start to resolution with proactive coaching and regular follow-ups. This approach helps organisations to:
- Shorten case durations through timely interventions and ongoing support.
- Boost managers’ confidence and skills with continuous coaching.
- Keep every case on track. Over half of our outreach is proactive follow-up with managers.
We set clear handover and escalation points, enabling your managers to efficiently handle complex cases and freeing your HR team to focus on strategic priorities.
The power of data: Enhance data-driven HR decision-making
Our HR advisers collect valuable case data and transform it into actionable insights by integrating with your organisation’s management information. This empowers HR to:
- Identify emerging trends and patterns for data-driven decision making.
- Monitor case data in real time to improve service quality and performance.
- Proactively address employee relations issues before they escalate.
By using this data-driven approach, organisations can optimise case outcomes, enhance HR capabilities and deliver business support tailored to their unique business needs.
Benefits-focussed outsourcing
Improve ER case outcomes with expert advice
Stay updated on workforce regulations
Seamless HR support empowers managers
Implement our HR advice line quickly for seamless integration and smooth case handover. We provide immediate, confidential support, empowering managers to handle urgent employee relations issues with confidence – ensuring compliance and driving business growth.
“Thank you so much. I really appreciate your help. Your expertise and quick responses have been fantastic.”
Sainsbury's
FAQs
With constant changes in employment laws and workplace regulations, the legal landscape is always evolving.
Outsourcing best practice employee relations advice ensures your business stays aligned without placing continuous pressure on internal teams to keep up.
It provides access to expert, up-to-date guidance, reduces risk, and allows your HR function to focus on strategic priorities rather than reactive compliance.
Our expert HR advice line supports organisations of all sizes. It’s especially valuable for organisations wanting to equip their people managers with expert guidance on HR and employee relations to free up HR capacity.
The service is ideal for organisations facing complex or specialised ER issues, providing the expertise needed to navigate these challenges. It also offers a scalable, cost-effective alternative to expanding an in-house HR team.
Our HR advice line is tailored to meet your unique needs, delivering reliable and professional support.
Our senior HR advisers are highly qualified and experienced professionals. Typically, each adviser:
- Holds a degree-level qualification, often with postgraduate
- HR credentials.Is CIPD or MCIPD-qualified (or working towards these).
- Has at least three years of hands-on experience in general HR roles.
All HR advisers complete a rigorous internal accreditation and engage in ongoing professional development. Our senior advisers bring specialised expertise in areas like industrial relations, TUPE, change management, and policy development, ensuring you get expert, tailored advice for your unique HR challenges.
Our HR advisers take a hands-on, collaborative approach. We begin by mapping and documenting your existing HR policies and processes, focusing on how they’re applied in practice, not just on paper.
We work closely with your HR team and line managers to understand how policies function day-to-day. By immersing ourselves in your organisation’s culture and goals, we align with your ways of working and act as a seamless extension of your team.
This approach ensures your policies are implemented effectively and tailored to your organisation’s specific needs.
Our HR advice line is available Monday to Friday, from 08:00 to 18:00 (excluding UK bank holidays).
For organisations with additional needs, we also offer out-of-hours support via phone and electronic requests.
Whether you need urgent advice outside standard hours or regular support during the day, our team is here to help when you need it most.
When a line manager raises an employee relations issue, we assign a dedicated HR adviser to manage the ER case from start to finish. This includes:
- Understanding the manager’s desired outcome
- Providing step-by-step coaching and guidance
- Planning and executing timely next steps
- Escalating or intervening when needed
- Supplying case-specific documentation and ongoing support.
Our proactive ER case management ensures issues are resolved efficiently, effectively and with minimal disruption.
Our HR advisers take a proactive, hands-on approach to case management. They set clear next steps, schedule follow-ups, and actively check in to ensure advice is being applied.
In fact, over half of our ER advice line calls are outbound. Our experts reach out to managers to keep cases moving forward.
Our ER case management system, empower®, also includes automated prompts and escalation triggers to ensure timely action. Every interaction is backed up with written case notes for clarity and accountability.
We’ll help you deliver real results
We help our clients to achieve tangible business improvements. Here are just a few…
75%
Cost reduction from outsourcing to our HR advice line
£2.15m
Saving over 12 months from reducing long-term sickness
96%
Of managers would recommend our HR advice line service
92%
Of users advocate our employee relations advice and guidance
Get in touch
Or speak to an HR expert on: 0844 327 2293