You can count on our business support
Partner with us to empower your HR team with seamless integration, strategic management, expert change support, and customised training, maximising the efficiency and impact of your new HR solutions.
Ensuring effective implementation of your new HR case management solutions
Will it deliver the strategic impact you’re aiming for? We understand that the key to successfully leveraging new HR technology and employee relations case management solutions lies in having the right business support at the right time.
We’re committed to ensuring that all your stakeholders are fully confident in using the new HR tools available to them. Whether it’s practical support with our HR advice line and digital tools, enhancing manager capabilities through boosting managerial capability, providing day-to-day technical assistance for your admin users, or offering strategic guidance with your new MI capabilities, our experts are here to help.
Our high client success stories ratings reflect our dedication to partnering with you to achieve your business and HR objectives.
Our partnership with AdviserPlus is helping us simplify our systems, improve employee engagement, and change our culture. We have access to more data, allowing us to identify potential issues much earlier and address challenges before they become issues. Most importantly, it has given the internal HR team the time and space they need to provide greater strategic focus to the business.
Aldermore
Implementation
We handle the entire implementation process, led by an experienced Project Manager and supported by a team of experts for each relevant work stream.
Our implementation methodology is based on Prince2 principles and utilises a waterfall approach to ensure structured and effective delivery across all work streams.
Account management
Our proven multi-tier account management model is crafted to build strong partnerships with our clients by integrating relationship management with supportive services.
This model includes a dedicated client support team and designates a Client Relationship Manager to oversee day-to-day account management, ensure adherence to service levels, and drive continuous improvement. Each client is paired with an Executive Sponsor for strategic oversight.
Our account management framework is anchored in consistent engagement, featuring:
- Strategic annual review meetings: A comprehensive evaluation of the past year and a forward-looking account plan.
- Quarterly service review meetings: An in-depth focus on people insights and contractual deliverables.
- Weekly informal engagement: Regular updates on tactical service delivery and project adjustments.
Awareness and training
Being able to effectively use the new HR tools available to you is key to your success and the success our relationship. We aim to ensure your HR team and line manager community are both well trained and supported.
We implement a “super user” model by designating key HR team leads to champion a “train-the-trainer” approach. These super users will assist with “how-to” questions and ongoing support. We also provide customised training resources, such as welcome calls, instructional videos, and digital guides, to ensure a smooth transition for your line managers.
Learning Nexus, an Empowering People Group company alongside AdviserPlus, also specialises in digital learning. If you’re interested, they can tailor their training solutions to meet your specific business needs to boost manager capability.
Platform support
At AdviserPlus, we take the hassle out of managing your employee relations cases by handling all the technical details for you. Our fully hosted solutions mean that your HR team can focus on what they do best – addressing employee issues and improving workplace dynamics – without worrying about technical glitches or system maintenance. We ensure seamless access to your HR case management system, with security, reliable performance, and consistent updates.
Our dedicated team takes care of everything from data protection and server patching to software updates and domain management. This allows your HR professionals to concentrate on strategic initiatives and complex cases, knowing that their tools are secure, up-to-date, and always available.
Just some of the organisations we support
Get in touch
Or speak to an HR expert on: 0844 327 2293